The Member Onboarding Director is responsible for processing new member and member renewal applications, onboarding new members; providing member information and materials; scheduling new member orientation, introduction to Regional POCs, and answering new members frequently asked questions. Duties include: Coordinating with the Chief Financial Officers to obtain a regular list of new members after application […]
The Member Orientation Director is responsible for acclimating new members to STARFLEET procedures and opportunities conducting member orientation classes, assisting members with Academy sign up and taking basic required courses (OTS, OCC, SFDPP), and developing new member programming with the Chief of Educational Services. Duties include: Developing, planning, implementing, and improving orientation programs Developing, planning […]
The Member Help Desk Director is responsible for responding to help tickets in a timely manner, ensuring that all tickets are updated on a regular basis, working with appropriate departments to resolve issues, and following up to ensure tickets are sufficiently resolved. Duties include: “Help the members first; teach them second!” Overseeing and managing the […]
Description of Role: The Deputy Chief of Membership Services supports the Chief of Membership Services and Membership Services, Directors. They will serve as a liaison for the Chief of Membership Services and provide them and the Executive Committee with important information needed to implement expectations of leadership. The Deputy Chief will assist with maintaining goals […]
