| Description of Role |
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The Chief of Staff plays a vital role in ensuring the smooth functioning of STARFLEET Intelligence (SFIN) by managing all aspects of membership administration. The Chief of Staff oversees critical tasks related to member records, certificates, and reporting. This position requires meticulous attention to detail, excellent communication skills, and a commitment to serving our members.
Key Responsibilities:
● Staff Database Management:
○ Maintain an accurate and up-to-date staff database, including their roles and responsibilities.
○ Make sure all staff members are up-to-date with their required certifications and training.
○ Updating the organizational chart as needed.
○ Creating and posting position announcements for new staff members with Volunteer Services.
● Member Database Management:
○ Maintain an accurate and up-to-date member database, including their roles and responsibilities.
○ Handle member inquiries related to their profiles and status.
● Certificate Issuance:
○ Generate and issue certificates to recognize member achievements, positions, and awards.
○ Maintain a repository of certificate templates.
● Monthly Service Reports (MSRs):
○ Gather relevant data and statistics for the Monthly Service Report.
○ Collaborate with other SFIN departments to compile accurate and comprehensive information.
○ Provide insights and analysis to enhance the quality of MSRs.
● Orientation and Onboarding:
○ Ensure a smooth onboarding process for new members.
● Retention Strategies:
○ Monitor member feedback and satisfaction levels.
○ Recommend strategies to enhance member engagement and retention.
○ Work with other departments to create retention-focused initiatives.
● Recognition and Awards:
○ Process quarterly awards, promotions, and orders of merit.
● Serving as a Liaison with SFI Recruitment and Retention network.
● Other duties as assigned by the Director. |
| Skills Needed |
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● Be proficient in Microsoft Office (Excel, Word) and/or OpenOffice
● Be proficient in using Google Drive, Docs, and Sheets
● Have basic experience working with spreadsheets
● Familiarity with Mailchimp is a plus
● Have a working computer and internet access
● Have good communication skills |
| Training Requirements (if applicable) |
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● Current SFDPP certification
● Complete OTS and OCC within two months if not already completed. |
| Age Requirements (if applicable) |
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21 |
Questions can be directed to Yolonda Whitworth, sfin-director@sfi.org. Application period closes 16 April 2025.
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