Director of Member Retention, Office of Membership Services
| Description of Role | |
| The Member Retention Director is responsible for developing and monitoring activities to maintain member interest and morale, monitoring member feedback, and recommending new and revised policies, strategies and process improvements. Duties include: Monitoring STARFLEET social media channels to pulse member concerns and suggestions Maintaining a repository of general member grievances (not at the Inspector General level), concerns, and improvement suggestions Working with leadership to maintain a zero-tolerance bullying policy on and remove toxicity from social media channels Assisting Regional and Chapter Leadership with escalating issues to leadership and ensure timely follow-up Developing programming and activities that boost member morale and encourage positivity and camaraderie Sharing relevant events for member participation to all STARFLEET social media channels Monitoring and determining reasons for lapsed memberships Soliciting feedback from members who have chosen to leave STARFLEET |
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| Skills Needed | |
| Written and verbal communication skills Time management Organizational skills Critical thinking Problem-solving Relationship-building Detail-oriented Patience Flexibility Positive outlook |
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| Training Requirements (if applicable) | |
| Completion of OTS, OCC, up-to-date SFDPP courses |
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| Age Requirements (if applicable) | |
| 18 | |